24th March 2021

📝Tenant Satisfaction Survey Results

We recently conducted a tenant satisfaction survey to better understand how our residents feel about the homes we provide and the service they receive. We’re pleased to report that 40 tenants responded — more than half of those invited. Their feedback is invaluable and helps us improve while continuing to deliver high-quality rental experiences.

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🔧 Repairs & Responsiveness

One of the key areas we explored was how quickly and effectively we respond to repair requests. Encouragingly, most tenants agreed that our team acts promptly and resolves issues efficiently. This confirms that our commitment to responsive property management is making a positive impact.

🏡 Appearance & Presentation of Homes

We also asked tenants to rate the appearance of their homes, communal areas, and outdoor spaces. The results were overwhelmingly positive:

92.5% of respondents were satisfied, with over half rating the appearance as above average or well above average.

80% agreed or strongly agreed that our approach to maintaining attractive environments is working.

We are delighted that the high standards we strive for are reflected in the feedback from our residents.

🤝 Professionalism & Trust

Professionalism is central to our approach.

85% of tenants described the Lafford Homes team as extremely or very professional.
Even better, 100% said they would recommend us to friends and family. That level of trust motivates us to keep improving.

🙏 Thank You for Your Feedback

We are grateful to everyone who took part in the tenant satisfaction survey. We’ve reviewed every comment and are already making changes based on your suggestions. Your input helps shape the future of our service.

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