Contact Lafford Group
We Are Here to Help
Contact Lafford Group with questions about rentals, new homes, repairs, customer services or land opportunities.
Whether you are a resident, homebuyer, tenant, landowner or business partner, our team is ready to assist. Use the information below to find the most appropriate contact route for your enquiry.
Response Time: We aim to reply within 1–2 business days during normal office hours.
Choose the most appropriate contact route below and our team will ensure your enquiry reaches the right department as quickly as possible.
For general enquiries, customer services and corporate matters, please contact our team using the details below.
T: 01529 308313
E: enquiries@laffordgroup.co.uk
For repairs, maintenance requests and tenant support, please use the appropriate contact details below.
- All Repairs & Electric Heating (Ian Williams Ltd): (01529) 712554
- Heating (non‑electric) (Sureserve Compliance): (01205) 591979
- Lafford Tenant Repair Support Line: (01529) 308332
- Email: repairs@laffordliving.co.uk
For urgent issues requiring immediate attention, please use the emergency contact details provided by your relevant contractor.
For urgent issues (e.g., major water leak, no heating in winter), call the relevant contractor shown in the next column to the left. For non‑urgent repairs, use the repairs email or the general contact form.
For sales enquiries and information about our latest developments, please contact our New Homes team.
- Sales enquiries: please use our Enquiry form (fastest route) or email enquiries@laffordnewhomes.co.uk with subject “New Homes”.
- 01529 308313
For land acquisition opportunities and site introductions, please contact our land team using the details below.
- Introduce a site: land@laffordgroup.co.uk
- T: 01529 308313
If you would like to contact us by post or arrange a visit, you can find our office details below.
Lafford Homes Limited
Council Offices, Kesteven Street, Sleaford NG34 7EF
Opening hours: Monday–Thursday 09:00–17:00; Friday 09:00–16:30;
Closed Bank Holidays
Register your interest using our enquiry form and tell us about your preferred area, property type and moving timescale.
Providing more information helps us match you with suitable opportunities more quickly.
Our land team is actively seeking suitable development opportunities across Lincolnshire and neighbouring areas.
Submit a Land Acquisition enquiry, including site size, planning status and a red line plan where available, to help us assess the opportunity efficiently.
- Use the General & Service Contact Form for: General enquiries, tenant non‑urgent repairs, homeowner defects (non‑emergency), media/press and other topics.
- For New Homes & Rentals, use the enquiry form.
- For Land introductions, use the land acquisition form.
Helping Us Put Things Right
We are committed to delivering excellent service across every part of Lafford Group. If you feel we have fallen short of that commitment, we want to hear from you so that we can investigate your concerns and work towards a fair resolution.
If you wish to make a complaint, please email enquiries@laffordgroup.co.uk with details of the issue. In line with our Complaints Policy, all complaints will be investigated by the Managing Director.
Complaints will be acknowledged within 5 working days and a written response will be issued within 28 days. If you remain dissatisfied, please follow the escalation steps outlined within the Complaints Policy.
Frequently Asked Questions
Helping You Find Answers Quickly
Find answers to common questions about contacting Lafford Group, reporting repairs, renting a home, buying a new home and land enquiries.
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Yes. Our team can direct your enquiry to the appropriate department. For the fastest response, please use the dedicated enquiry forms for Lafford Living (rentals) and Lafford New Homes (sales).
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We aim to respond to enquiries within 1–2 business days during normal office hours. Response times may vary depending on the nature of your enquiry.
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Routine repairs should be reported directly to the appointed maintenance contractor using the contact details provided in your Tenant’s Handbook and welcome information. Reporting issues directly helps ensure repairs are logged, assessed and responded to as quickly as possible.
When contacting the contractor, please provide a clear description of the issue together with any relevant information that may help identify the problem.
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Emergency repairs should be reported immediately using the emergency contact details provided at the start of your tenancy.
Examples of emergency repairs may include:
- Major water leaks.
- Complete loss of heating during severe winter weather.
- Electrical issues affecting the safety of the property.
- Security problems that leave the home unsecured.
For non-emergency repairs, please contact our team during normal office hours.
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You can register your interest using the Lafford Living enquiry form. Providing details such as your preferred location, property type and moving timescale will help us assist you more effectively.
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Please use the Lafford New Homes enquiry form or email enquiries@laffordnewhomes.co.uk with the subject line “New Homes”.
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Yes. We welcome introductions from landowners, agents and professional advisers. Please use the Land Acquisition enquiry form and provide as much information as possible, including site size, planning status and a red line plan where available.
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Our office is located at the Council Offices, Kesteven Street, Sleaford, NG34 7EF. If you wish to discuss a specific matter, we recommend contacting the relevant team in advance.
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If you are dissatisfied with any aspect of our service, please contact us as soon as possible so that we can understand and investigate your concerns.
Complaints can be submitted using our online enquiry form by selecting “Formal Complaint” from the enquiry options, or by contacting our Customer Services Team directly.
We will acknowledge your complaint, investigate the matters raised and keep you informed throughout the process. For new home customers, complaints will be handled in accordance with the New Homes Quality Code (NHQC), helping to ensure concerns are considered fairly, transparently and consistently.
Our aim is always to resolve concerns quickly and professionally. If a resolution cannot be reached, independent escalation routes may be available through the New Homes Ombudsman Service.
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If your question is not covered on this page, please complete the General & Service Contact Form and a member of the team will direct your enquiry to the appropriate department.
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Yes. Through our partnership with Meridian Mortgages, you can access a free affordability tool that provides an indication of borrowing potential, estimated monthly repayments and access to specialist new build mortgage advisers.