Skip to content Skip to footer
Get in touch

Tenant Support & Wellbeing

Supporting More Than Just Your Home

 

Tenant support is an important part of the service we provide at Lafford Living. We understand that life circumstances can sometimes change during a tenancy and are committed to treating residents fairly, listening to concerns and signposting to appropriate sources of independent advice where specialist support may be required.

 

Whether you need help understanding your tenancy, are experiencing financial difficulties or would benefit from additional support, we encourage you to contact us as early as possible so that we can discuss the options available.

 

Make an Enquiry
Lafford Living tenant support helpline team.
People carrying moving boxes with a small dog in a new home | Lafford Group

Settling In Guidance

Helping You Feel at Home
 
Moving home can be both exciting and challenging. We want residents to feel comfortable, informed and supported as they settle into their new surroundings. If you require additional assistance or guidance, our team will be happy to help or signpost you to appropriate organisations.
 
  • Financial signposting: Independent advice services such as Citizens Advice, StepChange and National Debtline.
  • Wellbeing signposting:  NHS 111 (health advice) and Samaritans (emotional support).
  • Accessibility adjustments:  Tell us what you need; we will confirm what is reasonable and how we can help.
Close-up of people looking at a tablet together at home | Lafford Group

Financial Wellbeing Support

Independent Advice and Guidance

As part of our wider tenant support services, we may signpost residents towards specialist organisations that offer independent advice and guidance.

 

We understand that financial circumstances can sometimes change during a tenancy. If you are concerned about household bills, debt, budgeting, benefits or changes in income, seeking independent advice at an early stage can often help prevent problems from becoming more difficult to manage.

 

While Lafford Living cannot provide financial or debt advice, we may be able to signpost residents towards specialist organisations that offer free, confidential and independent support.

 

We may signpost residents to organisations such as:

 

  • Citizens Advice: Advice on benefits, housing, employment, debt, consumer rights and a wide range of everyday issues.
  • StepChange Debt Charity: Free debt advice and practical support for people struggling with loans, credit cards, arrears and other financial commitments.
  • National Debtline: Independent guidance on debt management, budgeting, repayment options and dealing with creditors.
  • Local Authority Support Services: Information about local assistance schemes, council support, discretionary housing payments and other community-based support initiatives where available.

 

We encourage residents to seek advice as early as possible if they are experiencing financial difficulties. Speaking to the right organisation at the right time can often help identify solutions and provide access to additional support.

 

Getting Help Early

Talking to Us Before Problems Escalate

Our tenant support approach encourages early conversations so that we can help residents access information, guidance and appropriate support at the earliest opportunity.

 

If something is worrying you, we encourage you to contact us as early as possible. Many tenancy-related concerns can be resolved more effectively when discussed at an early stage.

 

Whether you are experiencing difficulties with rent payments, concerns about your home, neighbour issues or changes to your personal circumstances, our team will listen and explain the support options available.

 

If something is worrying you, please contact us. Early conversations help us find solutions quickly.

Antisocial Behaviour (ASB)

Helping Communities Remain Safe and Welcoming

Everyone deserves to enjoy their home peacefully and safely. If you are experiencing antisocial behaviour, nuisance or harassment, we encourage you to report it through the appropriate channels so that concerns can be investigated and addressed.

 

  • Housing and tenancy-related antisocial behaviour should be reported to North Kesteven District Council
  • If anyone is in immediate danger, call 999.
  • For non-emergency incidents, contact Lincolnshire Police on 101.
  • If you are unsure how to report an issue, our team will be happy to guide you towards the appropriate organisation.

 

For any other concerns or queries, please get in touch
Call 01529 308313
Email enquiries@laffordhomes.co.uk
Visit us
Lafford Homes Ltd, Kesteven St, Sleaford NG34 7EF
Contact Form
General Contact

Read more about our Terms and Conditions and Privacy Policy.

Frequently asked questions

Answers About Tenant Support & Wellbeing

  • We understand that financial circumstances can sometimes change during a tenancy. While Lafford Living cannot provide financial or debt advice, we may be able to signpost residents to independent organisations that offer free, confidential support with budgeting, debt management, benefits information and financial planning.

    We encourage residents to seek support as early as possible, as early action can often help prevent financial difficulties from becoming more serious.

  • No. Lafford Living does not provide regulated financial or debt advice.

    However, we can signpost residents to trusted independent organisations such as Citizens Advice, StepChange Debt Charity and National Debtline, which specialise in providing free and impartial guidance.

  • If your personal, financial or household circumstances change during your tenancy, we encourage you to contact us as soon as possible.

    Early conversations often help us understand your situation and explain any available options, guidance or support services that may be relevant to your circumstances.

  • If you feel that additional support may help you manage your tenancy, please contact our Resident Services Team.

    We will listen to your concerns, discuss your circumstances and, where appropriate, signpost you towards independent organisations or support services that may be able to assist.

  • We are committed to treating residents fairly and respectfully. If you require reasonable adjustments to help access our services or communicate with us more effectively, please let us know.

    Our team will discuss your requirements and explain what adjustments may be available based on your individual circumstances.

  • Housing and tenancy-related antisocial behaviour should be reported to North Kesteven District Council through their established reporting procedures.

    If there is an immediate risk to safety or a crime is in progress, contact the emergency services by calling 999. For non-emergency police matters, contact 101.

    If you are unsure how to report an issue, our team will be happy to guide you towards the appropriate organisation.

  • If there is an immediate risk to your safety or the safety of others, contact the emergency services by calling 999.

    If the situation is not an emergency but you have concerns about your wellbeing, security or living circumstances, please contact us as soon as possible. We will listen to your concerns and help identify appropriate next steps or support services.

  • You should contact Resident Services whenever you need help with tenancy-related matters, resident support, changes in circumstances, accessibility requirements, repairs reporting or general questions about your home.

    Our team is here to provide guidance, information and support throughout your tenancy.

  • Yes. While we do not provide specialist financial, legal, medical or counselling services, we can signpost residents to independent organisations that may be able to provide appropriate advice and support.

    Examples include Citizens Advice, StepChange Debt Charity, National Debtline, NHS services and other community support organisations.

  • You can contact the Lafford Living Team through the enquiry forms available on our website, by email or by telephone during normal business hours.

    Whether you have a tenancy question, require support or simply need guidance on the next steps, our team will be happy to help.