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Buying a New Home with Lafford New Homes

A Clear Path from Reservation to Moving Day

Buying a new home should be an exciting and rewarding experience. Our team will support you throughout the process, keeping you informed and helping you make confident decisions from your first enquiry through to moving day and beyond.

 

We are committed to the principles of the New Homes Quality Code (NHQC) , helping to ensure customers receive fair treatment, transparent communication and a positive home-buying experience.

 

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New homeowners at a Lafford Homes development.

Your Step‑by‑Step Buying Journey

A Clear Path from Reservation to Moving Day
Street scene at Old Quarry Close, Metheringham showing completed brick homes, a curved new road, timber bollards, fresh planting and a central streetlamp under a clear blue sky | Lafford Group

Buying a new home should be an exciting and rewarding experience. Our team will support you throughout the process, keeping you informed and helping you make confident decisions from your first enquiry through to moving day and beyond.

 

  1. Register your interest: Tell us which home or development you are interested in and our team will guide you through the next steps.
  2. Book a viewing:Explore our available homes and developments, ask questions and discover whether a Lafford home is right for you.
  3. Financial Qualification: Complete an affordability assessment with our Independent Financial Adviser to confirm your purchasing position before reserving a home.
  4. Reserve Your Home: Choose your preferred plot and complete a Reservation Agreement, which will clearly explain the purchase price, reservation fee, warranty information and expected timescales.
  5. Mortgage & Legal Progression: Submit your mortgage application and instruct a solicitor to begin the legal process.
Customer meeting with a sales representative to discuss paperwork | Lafford Group

6. Build Updates & Communication: We will keep you informed throughout the construction and legal process, providing regular updates on the progress of your new home.

7. Home Demonstration: Before moving in, our team will guide you through your new home, explaining key features, controls, appliances and maintenance information.

8. Legal Completion & Moving Day: Once your home is ready and all legal requirements have been satisfied, legal completion takes place and you receive the keys to your new home.

9. Aftercare & Warranty Support: Our support continues after completion, with dedicated customer care and warranty protection to give you confidence in your new home.

 

Close-up of people looking at a tablet together at home | Lafford Group

Your Rights Under the New Homes Quality Code

Buying with Confidence

The New Homes Quality Code (NHQC) helps ensure customers receive clear information, fair treatment and professional support throughout the home-buying journey.

 

  • Clear information at reservation, including price, specification, tenure, warranty details and expected timescales.
  •  14-day cooling-off period following reservation, allowing you time to consider your decision with confidence.
  • Fair and transparent sales practices, with no high-pressure selling and additional support for customers who may need it.
  • The opportunity to arrange an independent pre-completion inspection before moving into your new home.
  • Structured aftercare support and access to independent dispute resolution through the New Homes Ombudsman Service where applicable.
Two people sitting on a sofa using a laptop at home | Lafford Group

5 Year Affordability Guide

Helping You Budget with Confidence

To help customers plan for homeownership with confidence, we provide a five-year affordability guide as part of the buying process. This practical summary highlights indicative ongoing costs associated with your new home, helping you make informed financial decisions both now and in the years ahead.

 

The guide may include information such as estate or management charges, typical servicing and maintenance allowances, and any known community-related fees specific to the development. By providing greater transparency around future costs, we aim to support long-term affordability and responsible home ownership.

Home walkthrough meeting with a representative reviewing documents | Lafford Group

Reservation Essentials: What Your Agreement Includes

Everything You Need to Know Before You Reserve

Your Reservation Agreement is designed to provide clear information about your chosen home, the buying process and the commitments made by both parties.

 

It will include:

 

  • Purchase price, reservation fee and confirmation that the sale is subject to contract.
  • Details of the reservation period, together with key milestones and expected timescales.
  • Information about your new home, including tenure, warranty provider and any applicable management or service charges.
  • Details of the 14-day cooling-off period and any applicable termination rights.
  • Information on how reservation fees and deposits are protected, together with how changes will be communicated.
  • Key specification information, including construction materials and any known material changes.
  • Information on how shared spaces, roads and community amenities will be managed, together with any known or anticipated charges.
Two people using a laptop at a table, one person raising a hand | Lafford Group

Support When You Need It

Guidance Throughout Your Journey

Buying a new home is one of life’s biggest decisions, and our team is here to help throughout the process. Whether you need financial guidance, legal support or additional assistance, we will work with you to ensure you feel informed and supported at every stage.

 

  • Independent Financial Adviser support, including the required pre-reservation qualification process.
  • Access to optional panel solicitors familiar with our developments and buying process, while remaining free to appoint your own legal representative.
  •  Dedicated customer support from enquiry through to legal completion and beyond.
  •  Additional assistance available for customers who may require tailored support during their home-buying journey.
  • Access to affordability tools and specialist mortgage guidance through our mortgage partner, Meridian Mortgages.
The Cranwell 4-bedroom detached home with detached single garage at The Orchards, Greylees.
Mortgage Support & Affordability

 

Helping You Take the First Step with Confidence

 

Understanding what you can afford is an important part of buying a new home. Through our partnership with Meridian Mortgages, you can access a free affordability tool designed to help you understand your borrowing potential before you reserve.

 

Using information such as your income, deposit and preferred moving timescale, the tool can provide an indication of how much you may be able to borrow and estimated monthly mortgage payments from a panel of over 70 lenders.

 

You will also gain access to helpful home-buying guides, checklists and specialist New Build Mortgage Advisers who can support you throughout your home-buying journey.

 

Check Your Affordability

 

View Lafford Properties For Sale

Frequently asked questions

Answers to Common Buying Questions

  • Yes. Through our partnership with Meridian Mortgages, you can access a free affordability tool that provides an indication of your borrowing potential, estimated monthly repayments and access to specialist new build mortgage advice.

  • Yes. We work in partnership with Meridian Mortgages, specialists in new build mortgages, who can provide guidance on affordability, mortgage options and the home-buying process.

    Customers can also arrange appointments directly through the affordability tool at a time that suits them.

  • To reserve a new home, please speak to a member of the Lafford New Homes team. We will explain the property, development, reservation process, applicable fees, key timescales and any information you need to make an informed decision.

    Before a reservation is accepted, we will confirm that you are proceedable and provide a Reservation Agreement setting out the key terms of the reservation. Throughout the process, Lafford New Homes is committed to providing clear information and support in accordance with the New Homes Quality Code (NHQC).

  • The timescale for buying a new home can vary depending on the stage of construction, mortgage arrangements and the legal process. Homes that are ready for occupation can often complete more quickly, while properties purchased off-plan may take longer depending on the build programme.

    Throughout the process, Lafford New Homes will keep you informed of key milestones and provide regular updates to help you plan your move with confidence.

  • The New Homes Quality Code (NHQC) is an industry code of practice designed to ensure customers are treated fairly, receive clear and accurate information, and are supported throughout their home-buying journey. Lafford New Homes is committed to following the principles of the NHQC, helping customers make informed decisions from reservation through to legal completion, handover and aftercare. This includes providing clear communication, access to key information and a structured customer service process.

  • Depending on the stage of construction, you may be able to personalise certain aspects of your new home. Available options can include kitchen finishes, flooring, bathroom upgrades, electrical enhancements and selected external features.

    The options available will vary by development, house type and build stage, and our Sales Team will explain the choices available for your chosen home.

  • Once you have reserved your new home, the Lafford New Homes team will guide you through each stage of the customer journey in line with the New Homes Quality Code (NHQC). This includes providing clear information about your purchase, introducing key contacts, keeping you informed of build progress where applicable, supporting you through the legal process, preparing you for completion and handover, and explaining the aftercare and customer service support available once you move into your new home.

  • Once you move into your new home, Lafford New Homes will continue to support you through a structured aftercare service designed to help you settle in with confidence.

    You will benefit from a dedicated customer care period of two years following legal completion, during which our team will assist with any qualifying defects or issues covered under our aftercare process. In addition, your home will be protected by a 10-year structural warranty provided by an approved warranty provider, offering long-term peace of mind.

    You will also receive important information about your new home, including user guides, warranty documentation and details of how to report any issues should they arise. For further support, our Customer Services Team will be available to guide you through the aftercare process and answer any questions you may have after moving in.